Alerts

JB

Jacquelyn Bullock, 21 hours ago.

Systems Maintenance: Saturday, January 22 Important

General

Citizens' website and all policy systems, including payment by phone and online payments, may be unavailable Saturday, January 22, from 7 a.m. to 12 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.

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2021

11.29.21 –

AU: Social Security Numbers/FEINs Requirements

11.22.21 –

AU: Enhancements to myPolicy are Live

10.28.21 –

AU: New Appointment and Renewal Requirement

10.26.21 –

AU: Your Feedback Requested: Technology Survey

08.26.21 –

AU: Coming Soon: Automated Loss History Data in PolicyCenter

06.11.21 –

AU: Notification of Security Incidents (Citizens’ Systems Not Involved)

06.02.21 –

AU: New Quarterly Newsletter for Policyholders

05.20.21 –

AU: 2021 Hurricane Season Information

05.19.21 –

AU: New Cost Estimator and Recommended Training for Personal Lines Agents

02.09.21 –

AU: Breach of Requirements for Continued Appointment

01.06.21 –

AU: COVID-19: Processing of Cancellations and Nonrenewals Resuming February 1

2020

08.10.20 –

AU: Update: COVID-19 Cancellation and Nonrenewal Moratorium Continues

07.09.20 –

AU: COVID-19: Cancellations and Nonrenewals Resuming August 15

07.06.20 –

AU: New Citizens Learning Center

06.18.20 –

AU: New Online Request Form for Brochures

05.29.20 –

AU: 2020 Hurricane Season Information

05.22.20 –

AU: Update: Cancellations and Nonrenewals Due to COVID-19

04.03.20 –

AU: Update on Response to the Coronavirus Health Risk

03.19.20 –

AU: Response to the Coronavirus Health Risk

02.12.20 –

AU: Bank Change and Process for Uncashed Checks

02.04.20 –

AU: Premium Savings Due to AOB Reform

2019

12.18.19 –

AU: Agent Recertification Update

11.18.19 –

AU: Personal and Commercial Lines: Policy Data Download Service and Updates

06.19.19 –

AU: Assignment of Benefits Reform

06.17.19 –

AU: PolicyCenter Upgrade Now Live

05.16.19 –

AU: PolicyCenter Upgrade

05.13.19 –

AU: 2019 Hurricane Season Information

02.04.19 –

AU: Updated Agent of Record Transfer Forms

2018

10.19.18 –

AU: Hurricane Michael Emergency Order

09.28.18 –

AU: Personal Lines: Disciplinary Process for Performance Violations

09.12.18 –

AU: Guidelines for Agencies Accepting Credit Card Payments

08.08.18 –

AU: Alternative Dispute Resolutions

08.02.18 –

AU: Updating Contact Information During First Notice of Loss Entry

07.11.18 –

AU: Single Epayment Authorization Form: Electronic Signature

07.06.18 –

AU: Phone Number Changes and Reorganization of Training Materials

05.31.18 –

AU: PolicyCenter Enhancements for Loss Details and 2018 Hurricane Season Information

05.21.18 –

AU: Personal Lines: Agent Performance Standards Program

2017

12.12.17 –

AU: System Access for Licensed Customer Representatives

11.03.17 –

AU: Hurricane Irma Aftermath: Citizens Responds

11.01.17 –

AU: Report Suspected Hurricane Irma Fraud

09.25.17 –

AU: Hurricane Irma Emergency Order

09.20.17 –

AU: More Post-Irma Information

09.15.17 –

AU: More Post-Irma Information: Catastrophe Response Centers and More Conference Calls

09.13.17 –

AU: Post-Irma Information and New Conference Call Number

09.06.17 –

AU: Preparation for Hurricane Irma

07.17.17 –

AU: Required Update: Browser Support for Cost Estimator

05.25.17 –

AU: 2017 Hurricane Season Information and Changes

03.27.17 –

AU: Website and System Login Update

03.23.17 –

AU: Assignment of Benefits Awareness

2016

10.09.16 –

AU: Extended Hours for Customer Care Center

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