Citizens is committed to providing an accessible website to our customers and the public, including persons with disabilities. Reasonable efforts are being made to ensure our website conforms with applicable provisions of W3C Web Content Accessibility Guidelines (WCAG) 2.0 Level AA success and conformance criteria. We are continuing to make improvements to ensure full compliance with this standard.

If you have questions or concerns about the accessibility of our website, please contact us by completing the Website Feedback form under Email Us on the Contact Us page. You also can email Customer Care. Be sure to identify the specific webpage or area you are having trouble accessing. We will make all reasonable efforts to assist you.

ADA Compliance

In accordance with the Americans with Disabilities Act of 1990 (ADA), Citizens will provide reasonable accommodations to ensure that people with disabilities have an equal opportunity to be provided services. There is no charge or surcharge for reasonable accommodations. The ADA does not require that Citizens take any action that would fundamentally alter the nature of its programs or services, or impose on it an undue financial or administrative burden.

For more information, visit the ADA Compliance page.

Third-Party Websites

Citizens’ website contains links to third party websites. Citizens does not make claims regarding the accessibility of third-party websites and may not be able to make accommodations on some third-party websites.