Experiencing a loss can be stressful and confusing. Reporting a claim should not be.

You can report a claim 24/7/365 using one of two convenient options:

Report Your Claim Online

You can report your claim by computer or your mobile device through myPolicy, Citizens’ online policyholder self-service tool. You can use myPolicy to view and download policy documents (excluding claims documents), submit a claim, and view your policy, claims and billing information. You also can make payments under certain conditions.

• To report a claim through myPolicy, you will need a myPolicy account. Information about how to register for myPolicy is available on our myPolicy page.
• Once you logged into your myPolicy account, navigate to the Claims tab and click the blue Report a Claim button to start your claim.

Report Your Claim by Phone

Citizens’ toll-free claims hotline is available 24 hours a day, seven days a week.

Claims Hotline – 866.411.2742

When you call, a friendly customer service representative will ask you for the following information:

• Your policy number
• Your contact information, including any temporary addresses or phone numbers where you can be reached if you have been displaced
• Damage description (example: tree fell on roof, lightning struck house)
• Mortgage company information (if applicable)

Call even if you are missing some of this information. Citizens will be able to assist you.