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Notice of Privacy Policy

Asset Publisher

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number
  • Information you provide on your application for insurance coverage, such as your name, address, telephone number, date of birth, and occupation
  • Information gathered from you as our insured, your payment history, type of coverage you have, underwriting information, and claims information
  • Credit card or bank account information
  • Mortgage information
  • Information from your visits to www.citizensfla.com
How? All financial companies need to share customers' personal information to run their everyday business. Citizens uses your personal information only as authorized or required by law and as necessary to provide our products and services to you. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Citizens chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Citizens share? Can you limit this sharing?
For our everyday business purposes-We share with non affiliates to assist us to process your transactions, underwrite and/or rate your policy, service your policy, administer claims, respond to court orders and legal investigations, and as permitted by federal and state law. Yes No
For our marketing purposes-to offer our products and services to you No We don't share
For joint marketing with other financial companies No We don't share
For our affiliates' everyday business purposes-information about your transactions and experiences No We don't share
For our affiliates' everyday business purposes-information about your creditworthiness No We don't share
For non affiliates to market to you No We don't share
Questions? Call 866.411.2742; Deaf/Hard of Hearing: 800.955.8771 (TTY) or 800.955.8770 (Voice); or go to www.citizensfla.com
Notice of Collection and Use of Social Security Numbers

Section 119.071(5), Florida Statutes, governs the collection of Social Security numbers by certain government entities, including Citizens. Citizens collects Social Security numbers only in cases where it is specifically authorized to do so or when it is imperative for performance of Citizens’ duties. To protect your identity, Citizens secures your Social Security number from unauthorized access and strictly prohibits the release of your Social Security number to unauthorized parties contrary to state or federal law.

How are Social Security numbers used in the agent appointment process?

Citizens collects Social Security numbers from agents applying to write Citizens insurance during the agent appointment process. Purposes for collection are:

  • Processing eligibility for appointment with Citizens
  • Verifying agent standing with the Florida Department of Financial Services
  • Ensuring compliance with the U.S. Department of Treasury Office of Foreign Asset Control requirements
Table of Laws and Regulations

The table below summarizes the purposes for which Citizens collects Social Security numbers and the laws and regulations under which collection is authorized or required. These purposes for collection are mandatory for the performance of Citizens’ duties and responsibilities as prescribed by law.

Purpose for Collection Law or Regulation
Processing agent appointment eligibility Section 627.351(6), Florida Statutes
Verifying agent standing with DFS Section 627.351(6), Florida Statutes
Office of Foreign Asset Control requirements Title 31 Code of Federal Regulations Section 501 et seq
SMS Text Messaging Terms and Conditions

Citizens Property Insurance Corporation (Citizens) may send text messages to policyholders in the event of weather-related emergencies. For text messaging purposes, emergencies can be any weather event, named or unnamed, with the potential to cause property damage. Text messages may be sent prior to or after a storm, and the message content will vary depending upon if the insured’s property is identified as being in an area potentially impacted by the weather-related emergency or is in the area that was impacted by the emergency.

Read these terms and conditions carefully regarding our Short Message Service (SMS service). You may receive non-marketing text messages from Citizens, including text messages made with an autodialer, at the telephone numbers that you provided. You may opt-out of these communications at any time using the instructions below. Consent to receive text messages is not required to purchase insurance from Citizens.

Program Description Citizens may use an automatic telephone dialing system (autodialer) to deliver text messages to you. Text messages may include but not be limited to information regarding an impending weather-related event, services available to you from Citizens subsequent to the occurrence of a weather-related event, and/or information regarding assistance available to you in the event that you need to file a property insurance claim.
Message Frequency The specific number of text messages may vary depending on the weather-related event and if your property is identified as being in the area potentially-impacted by the weather-related event or your property is in the area that was impacted by the event.
Cost Message and data rates may apply to each text message sent or received, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges. Company does not impose a separate fee for sending text messages.
How to Opt-Out To stop receiving text messages, text STOP to 46732. You may also call, email, or write Citizens to inform that you do not want to continue receiving text messages. When you opt-out, you agree to receive a text confirming that your opt-out choice has been recorded.
Your Mobile Telephone Number You represent that you are the account holder for the mobile telephone numbers that you provided to Citizens. You are responsible for notifying us immediately if you change your mobile telephone number.
Privacy Data obtained from you in connection with the text messages may include your name, address, mobile phone number, your mobile service provider’s name, and the date, time, and content of your messages. Our use of this information will be in accordance with our Privacy Policy. Your mobile carrier and other service providers may also collect data about your mobile device usage, and their practices are governed by their own policies.
Access or Delivery to Mobile Network is Not Guaranteed Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of Citizens’ control, and Citizens is not responsible or liable for issues arising from them.
Changes to Terms and Conditions We reserve the right to modify these SMS Text Messaging Terms and Conditions, or any part thereof, or add or remove terms at any time, and such modifications, additions or deletions will be effective immediately upon posting. Your continued enrollment in the SMS texting service shall be deemed to constitute acceptance by you of such modifications, additions or deletions.
Termination of Text Messaging Citizens may suspend or terminate your receipt of text messages if Citizens believes you are in breach of these SMS Terms and Conditions. Your receipt of text messages is also subject to termination in the event that your mobile telephone service terminates or lapses. Citizens reserves the right to modify or discontinue, temporarily or permanently, all or any part of text messages, with or without notice.



For assistance with the SMS texting services or to obtain additional information, call 866.411.2742, or email using our Contact Us page.

What we do
How does Citizens protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. Our employees and vendors are authorized to access information only for valid business reasons. They must agree in writing to maintain the confidentiality of non public personal information. We do not share medical information unless authorized by you or as required by law.
How does Citizens collect my personal information? We collect your personal information, for example, when:
  • you apply for insurance
  • we process your application
  • you pay insurance premiums
  • you give us your contact information
  • you give information to your agent or property inspector
  • you file an insurance claim (or if a claim is made against you)
  • you show us your government-issued ID or driver's license
  • you visit Citizens' website if you voluntarily provide the information
We also collect information from other companies, such as your loss history.
Why can't I limit all sharing? Federal law gives you the right to limit only:
  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non affiliates to market to you
State law and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Citizens has no affiliates
Non affiliates Companies not related by common ownership or control. They can be financial or nonfinancial company. Non affiliates we share with can include:
  • Independent insurance agents and agencies
  • Independent adjusters or claims representatives
  • Inspection companies
  • Auditors
  • Insurance support organizations
  • Attorneys, courts, and government agencies
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Citizens does not jointly market
Other important information

State law - The Florida public records law requires that all information received by a state entity be made available to anyone upon request, including e-mail addresses, unless the information is subject to a specific statutory exemption.

The Public Records Custodian can be contacted at:

Public Records Custodian
Citizens Property Insurance Corporation
2101 Maryland Circle
Tallahassee, FL 32303