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Policy, Claims and Billing Information At Your Fingertips

myPolicy is Citizens’ online and smartphone-friendly, policyholder self-service tool. You can use myPolicy to submit a claim online and to view your policy, claims and billing information. You also can make payments under certain conditions. 

Automatic myPolicy Registration

New Citizens policyholders with a valid email address receive an email with the subject Citizens Account Registration Confirmation that includes instructions and a link to activate your myPolicy account. If you don’t activate your account, Citizens will send a reminder email 20 days later.

Automatic registration applies to all new policyholders except when there is not a valid email address, the policyholder has an existing myPolicy account or is an entity such as a corporation.

  • You can register or complete your registration via myPolicy, even if you received the Citizens Account Registration Confirmation email. The email address you enter in myPolicy must match your email address on file with Citizens.
  • If you have an email address associated with an existing myPolicy account, you can use your existing login credentials to add a new policy to your account.

Online payments

Personal and Commercial policyholders can make online payments from U.S. checking or savings accounts. You do not need to log in to myPolicy to make an online payment.

Page Header: Update Your Contact Information

Update Your Contact Information

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Policyholders can request contact updates by calling:

Customer Care Center
Available M-F, 8 a.m.-5:30 p.m., ET


Agents should contact your agency principal to update your contact information.  

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Register for myPolicy

To register for myPolicy, you'll need:

  • Policy number
  • Property/Primary ZIP
  • Email on record with Citizens*

*The email you enter at registration must match the email on file with Citizens. Citizens will send a confirmation email to complete the registration process. You can update your email with Citizens by contacting your agent or calling Citizens Customer Care at 866.411.2742.

Need Help Finding Your Policy Number?


Need Help Finding Your Policy Number?

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Login Instructions

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You can log in to myPolicy from any page on the Citizens website:

  1. Select Login on the top right of your screen. You will be redirected to the myPolicy Login page.
  2. Enter your myPolicy Username and Password, then click Submit. You will be redirected to myPolicy. 

While logged in to myPolicy and the website, you can return to myPolicy from the Citizens website at any time by clicking myPolicy in the blue bar on the top of any page.

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