Citizens' website and all policy systems, including payment by phone and online payments, may be unavailable Saturday, January 22, from 7 a.m. to 12 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 during this time. We apologize for any inconvenience.
Web Content Display (Global)
Your Feedback Requested: Technology Survey
October 26, 2021
Over the last 10 years, Citizens has made numerous updates to streamline our systems, improve efficiency and meet legislative directives. To get a better understanding about your overall satisfaction with Citizens’ technology, we are asking agency principals, appointed agents, licensed customer representatives and nonlicensed support staff to complete our Agency Technology Feedback Survey by November 2.
The survey should take no more than 10 minutes to complete and contains 35 questions about Citizens’ systems, including PolicyCenter® and the Property Insurance Clearinghouse.
This is a great opportunity to voice any praises or concerns about Citizens’ systems. We value and appreciate your feedback.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.