PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
Recently, the Florida Office of Insurance Regulation (OIR) issued consent orders for the following carriers to early nonrenew or early cancel selected Personal Lines policies:
After you have exhausted all other avenues for coverage, Citizens is ready to assist Citizens-appointed agents with securing coverage for these risks that meet Citizens’ eligibility guidelines.
Agents should submit required documents for all new-business submissions, including proof of repair for any fully repaired damage.
To support the short time frame needed to provide coverage for affected customers who have their coverage ending between June 1 and June 30, however, agents can defer required documents for new-business submissions for:
Submit the Personal Lines: Document Deferral Form in lieu of these required documents in PolicyCenter®. This deferral program ends June 30.
Agents must submit all required documents no later than 90 days after the Citizens policy effective date to be considered for renewal.
As reminders:
To submit a risk with existing damage, contact the Customer Care Center at 888.685.1555. Inform the representative that the risk has existing damage and is related to securing coverage for Gulfstream, Southern Fidelity or Universal North America risks that are being cancelled or nonrenewed early. The representative will provide you with further instructions as these risks must be submitted unbound for review.
If after review, a Personal Lines Underwriter approves the application and the policy is issued, the agent must submit the following no later than 60 days after the policy’s effective date:
Note: Personal Lines Underwriters may request an existing damage written disclaimer from the applicant.
When submitting a new-business risk into PolicyCenter, agents must follow the steps below to select the appropriate prior-carrier information:
Carrier Id | Carrier Name |
---|---|
200888 | Gulfstream Property and Casualty Insurance Company |
200989 | Southern Fidelity Insurance Company |
200786 | Universal Insurance Company of North America |
For more details, log in to the Agents website and select:
If you have any questions or concerns, contact Citizens’ Customer Care Center weekdays, 8 a.m. to 5:30 p.m. ET, 888.685.1555.
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.