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Policy Documents

Contact Us - Policy Documents

Need a copy of your policy documents? No need to call! Simply log in to your myPolicy account to view and download your policy documents. myPolicy is Citizens’ online and mobile-friendly policyholder self-service tool where you can access new-business and renewal declaration pages, billing invoices, cancellation notices, and more.

If you still need assistance obtaining policy documents, select Existing Policy under the Customer Inquiries drop-down menu.

For other related requests, visit Certified Policy, Claims Documents or Public Records.

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Policy Information

Policy Information

Access Policy Documents

Simply log in to your myPolicy account to view and download your policy documents. You also can enroll in our Go Paperless option to receive policy and billing documents electronically.

Update Contact Information

Policyholders can update their information by contacting their agent or submitting a request via Contact Us.

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About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:

Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida