Catastrophe Response

The key to an effective emergency response is planning, and that’s a 24/7, 365-day-a-year job for Citizens’ Catastrophe Operations (CAT Ops) and Catastrophe Response Center (CRC) teams.

Citizens designs its storm response plans to be scalable to fit the level of response required in each storm situation. CAT Ops and CRC teams lead development of a companywide emergency response master plan, which is updated before each year’s hurricane season. Preparations also involve other units in year-round training and exercises, including Claims, the Customer Care Center, Underwriting, Risk Management, Information Technology and Communications.

All catastrophe response teams are committed to responding quickly to disasters and providing local services and support. These teams are made up of managers, support staff and adjusters experienced in handling catastrophic events and claims resulting from damages incurred by Citizens policyholders.

Finally, Citizens’ emergency response master plan also includes individual business unit plans for areas that help support the overall catastrophe response, including Facilities and General Services, Human Resources, Purchasing, Accounting, Corporate Analytics, Claims Recovery, Special Investigations Unit, and Vendor Operations.

Citizens is committed to responding quickly to disasters and providing local services and support to policyholders after a storm.