Understanding Your Insurance

Not knowing and understanding the details of your insurance policy can cost you money. Insurance 101 provides general information about the policy types and standard and optional coverages Citizens offers, as well as other important aspects of Citizens policies, including flood requirements, deductibles, assessments, surcharges, and discounts.

The information provided is not intended to interpret or alter your Citizens policy. It is important to read your Citizens policy documents carefully and talk to your agent as they are your best source for information about your policy and coverages. You also can review your policy details via myPolicy, Citizens’ online, self-service, policy management tool, or contact Citizens Customer Care at 866.411.2742 if you have additional questions about your Citizens policy.