As a Citizens policyholder, knowing the most effective steps to take when you need to file a claim is crucial. Contacting Citizens first is a quick and efficient way to get your claim started.

Why Contact Citizens First?

• Faster Claim Processing: By contacting Citizens directly, you immediately initiate the claims process, which includes the adjustment of your claim.
• Cost-Effective: Working directly with Citizens, you may avoid potential charges from third parties that you may otherwise contact regarding the claim.
• Insurance Expertise: Citizens' claims professionals are specifically trained to handle your policy and understand Florida's unique insurance landscape.
• Avoid Miscommunication: Direct communication with Citizens reduces the risk of misunderstandings when information passes through intermediaries.

How to Reach Citizens

Citizens offers several convenient ways to file a claim or get assistance.

• myPolicy: The easiest and most efficient way to manage your policy and file claims is through myPolicy. Use it to:
  • Report a claim 24/7
  • View claims and billing information
  • View policy documents
  • Make payments
  • Opt in to paperless to receive documents electronically
• Citizens’ website: Visit our mobile-friendly website for instructions on how to file a claim, get the latest storm information, or to contact us.
• Phone: Call Citizens' 24/7 claims hotline at 866.411.2742 for immediate assistance.

Your Agent: A Valuable Resource

Remember, don’t hesitate to contact your agent for support during the claims process. They are best suited to provide local insights and recommendations. They can also explain your policy coverage, guide you through the claims process, and advocate on your behalf with Citizens.

By contacting Citizens first and using the resources available as a policyholder, you're taking the most direct path to resolving your claim. Remember, Citizens is here to serve you – and reaching out to us directly is most often the best first step in getting the assistance you need.