PolicyCenter® and ClaimCenter®, including electronic payments, may be unavailable due to maintenance on Wednesday, March 26, from 7 p.m. to 10 p.m. Report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742 or in myPolicy during this time. We apologize for any inconvenience.

On March 8, Citizens transitioned to a multifactor authentication format for accessing  ClaimCenter® and PolicyCenter®. External system users will begin using their Citizens-registered email as their login ID and will create a new password to access these systems. Refer to the System Access Guides for more information: Agents, Claims, and BPO Partners.