Managing your insurance is easy with Citizens’ myPolicy – and now your 24/7 digital gateway is more secure with new multifactor authentication (MFA).

Citizens recently upgraded its security processes to manage access to various programs with enhanced data protection. As a result, you may notice a change in your sign-in screen and be asked to go through multifactor authentication.

You should have received an email asking you to establish a new set of credentials (username and password) for your myPolicy account.

Important: First, make sure you are accessing myPolicy through the icon located just below the image carousel atop each page of citizensfla.com.

Setting up New Credentials (Username and Password)

If you have not responded to our email, confirm your username/email address and establish a new password on Citizens’ new login screen using the Forgot your password? feature.

For more information, review the Getting Logged In video.

Once your credentials are set, enjoy the benefits of myPolicy and have peace of mind knowing your personal information is protected.

Not Yet Enrolled in myPolicy?

Join the growing community of Citizens policyholders who have discovered the convenience of digital insurance management. Create your myPolicy account and take control of your insurance experience today. It's time to manage your insurance on your terms – whenever and wherever you want.

To help you make the most of myPolicy’s features, Citizens provides an easy-to-follow tutorial that guides you through everything from making payments to filing claims.