In accordance with Chapter 119.011(11), “public records” are defined as all documents, papers, letters, maps, books, tapes, photographs, films, sound recordings, data processing software, or other material – regardless of the physical form, characteristics, or means of transmission. Public records requests are made or received pursuant to law or ordinance or in connection with the transaction of official business. Citizens’ records are public records and subject to public disclosure under Florida’s public records laws unless specifically designated by statute or law as confidential or exempt. Public record requests are requests for “public records” made to Citizens, pursuant to Chapter 119, and Article I, Section 24(a), Constitution of the State of Florida.

If this is regarding any other request for policy or billing documents, visit the following forms:

• Agent, Claim and Policy Inquiries
• General Comment or Question

Policyholders can immediately view, download, and obtain policy and billing documents using myPolicy. If you are a policyholder needing additional assistance with policy documents, use the Agent, Claim and Policy Inquiries form.