Agents will be required to use the Property Insurance Clearinghouse with EZLynx to submit applicable new-business risks effective April 1, 2025, or later through PolicyCenter@.

When certain changes are created for applications or quotes with an effective date of March 1, 2025, or later using PolicyCenter (see below), you must go back to EZLynx to update the quote.

Once the new-business application with a March 1, 2025, effective date or later is initiated in PolicyCenter, agents must complete the Replacement Cost Estimate (RCE) for HO-3, DP-1-D, and DP-3-D policy types. If the RCE results in a change to the Coverage A value in PolicyCenter by more than 20%, the agent will be required to return to EZLynx and quote the comparable coverage amount.

Additionally, you will be required to return to EZLynx and amend the quote for changes to:

• Coverage A value exceeding 20% of the original quote
• Coverage C value exceeding 20% of the original quote
• All Other Perils (AOP) Deductible
• Hurricane Deductible
• Ordinance and Law value
• Vandalism and Malicious Mischief value
• Any changes to wind loss mitigation credits

In EZLynx, you can access the existing quote to update the coverages. You are not required to restart the quote, but once directed back to EZLynx, you will receive a new quote ID. Use the new ID to resubmit the quote. Do not use the old submission in PolicyCenter.

Note: You can continue to create quick quotes in PolicyCenter. A message on the Policy Type Questions screen will instruct you to validate eligibility for coverage via EZLynx before initiating a new-business application.

Upcoming Training

Upcoming training in March will provide additional details about EZLynx, including how to request an override. Representatives from Citizens and Applied Systems will conduct free webinars in which we will present the upcoming enhancements to streamline your new-business submissions through PolicyCenter to meet eligibility requirements. You may register now for the training.

For more details about the Clearinghouse Powered by EZLynx®, refer to the following resources.

Resources

A new Clearinghouse Powered by EZLynx Best Practice Guide provides additional guidance. It includes details about entering wind loss mitigation features, how to enter quotes for limited liability companies and other entities, and how to proceed when a clearinghouse carrier determines a risk is ineligible after the agent applies via the carrier’s portal.

A Clearinghouse Powered by EZLynx Checklist prepares agents for the integration of Clearinghouse Powered by EZLynx.

Agency staff can access the EZLynx & Citizens Resource Hub and the Clearinghouse Powered by EZLynx Handout for more information and training for the EZLynx Rating Engine.

Log in to the Agents site to access these resources:

• Select News > Agent Bulletins > Personal Lines to view the February 20, 2025, Personal Lines Bulletin. 
• Select Training > Live Education to register for one of the EZLynx Automated Eligibility Enhancements webinars.
• Select Training > On Demand Education to view the Citizens Clearinghouse Powered by EZLynx submission demonstration.
• Select Training > Webinar Recordings to access a recorded version of the Clearinghouse Powered by EZLynx webinars:
  • Clearinghouse Powered by EZLynx: A New Solution for Verifying Eligibility
  • Understanding Eligibility Requirements FAQs
• Select Training > Personal Job Aids, and look under:
  • Clearinghouse for the Clearinghouse Powered by EZLynx Checklist, EZLynx Best Practice Guide, and Clearinghouse Powered by EZLynx Override Form
  • General for the Wind Mitigation Feature Help Chart
  • Learn More for the New Business Eligibility Guide, Product Guides and Required Document Guides by policy type
  • New Business for PolicyCenter job aids: New Business Submission Guide, Creating a Quick Quote, and Uploading and Linking Documents
• Select myAgency, and look in the Spotlight section on the right for the Agent Performance Standards Program Guide for Personal Lines.