Citizens will be closed Monday through Wednesday, December 23-25, and December 31 and January 1, for the holidays. To report a loss during this time, submit a claim via myPolicy 24/7 or contact our toll-free Claims Reporting Center at 866.411.2742. Citizens will resume regular business hours on Thursday, January 2.
20190617 - PolicyCenter Upgrade Now Live - Public
If you have questions or concerns, please access the Accessibility page for further details.
PolicyCenter Upgrade Now Live
06.17.19
Citizens upgraded PolicyCenter® this past weekend to provide users with an improved policy-management system. Users will benefit from its enhanced performance and features, which will make work faster and more efficient.
Some of PolicyCenter’s new features include:
- A clean new look with options to customize what you see and how you see it
- Enhanced document management options, including multiple document upload and intuitive changes to document access and viewing
- Easy-to-read Payment Schedule screen:
Figure 1: Payment Schedule screen from the Payments section of a new-business application
Learning
Users can learn about these new features via the following resources:
- eBrief – Five-minute summary of the new features and benefits
- Recorded webinar
Users also can log in to the Agents site, select Training, then select Commercial or Personal for job aids.
Note: All screenshots in the job aids will be updated soon.
Troubleshooting
- For best performance in PolicyCenter, use Internet Explorer 11.
- For a list of known issues, log in to the Agents site and select Search > Search Frequently Asked Questions and search with keywords PolicyCenter issue.
Support
If you need help:
- Call Agent Administration at 888.685.1555.
- Call your Citizens Agency Manager.
- Reply to this email.
- Log in to the Agents site and complete the form on the Contact Us page, choosing Other as the Topic drop-down menu.
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