We are experiencing a temporary outage in PolicyCenter ®, including electronic payments. We are working to resolve the issue. During this time, you can report a loss by contacting our 24/7, toll-free Claims Reporting Center at 866.411.2742. We apologize for any inconvenience.
On March 8, Citizens transitioned to a multifactor authentication format for accessing PolicyCenter®. External system users will begin using their Citizens-registered email as their login ID and will create a new password to access PolicyCenter. Refer to the System Access Guide for more information.
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