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Contact Us - B2B Adjuster

If you are a Citizens adjuster in need of assistance with login information or other systems support, please call our System Support Line at 866.979.7333.

Citizens adjusters with other inquiries should submit questions via the Adjusters site. Log in to the site to access the Adjuster's Contact Us page.

For information about working with Citizens as a staff or independent adjuster, visit our Adjuster's Business to Business page.

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Policy Information

Policy Information

Access Policy Documents

Simply log in to your myPolicy account to view and download your policy documents. You also can enroll in our Go Paperless option to receive policy and billing documents electronically.

Update Contact Information

Policyholders can update their information by contacting their agent or submitting a request via Contact Us.

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Spotlight

About Citizens

About Citizens

In 2002, the Florida Legislature created Citizens Property Insurance Corporation (Citizens), a not-for-profit alternative insurer, whose public purpose is to provide insurance to, and serve the needs of, property owners who cannot find coverage in the private insurance market.

Policyholder Rights

Policyholder Declaration of Rights

Citizens is committed to providing the best possible customer service to its policyholders. As part of that commitment, Citizens adheres to the following:

Policyholder Declaration of Rights

  • Created by Citizens as part of its Plan of Operation
  • Applies to all Citizens policyholders

Homeowner Claims Bill of Rights

  • Created by the Florida Legislature
  • Applies to any personal residential property insurance claim filed with property and casualty insurance companies operating in Florida