PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
PolicyCenter®, including electronic payments, may be unavailable due
to maintenance on Wednesday, April 24, from 7 p.m. to 10:30 p.m. We
apologize for any inconvenience.
The Second Judicial Circuit Court ordered Gulfstream Property and Casualty Insurance Company into receivership as of July 28, 2021. All Gulfstream policies will be cancelled effective 12:01 a.m. on August 27, 2021. For more information, see the order.
After an agent exhausts all other avenues for coverage, Citizens is ready to assist with securing coverage for these risks that meet Citizens’ eligibility guidelines. To support the short time frame needed to provide coverage for these risks, Citizens has eased some underwriting time frames. More information is below.
Agents should submit required documents for all new-business submissions, including proof of repair for any fully repaired damage.
Agents can defer required documents for new-business submissions for:
Submit the Personal Lines: Document Deferral Form in lieu of these required documents in PolicyCenter®. This deferral program ends September 1, 2021.
Agents must submit all required documents no later than 90 days after the Citizens policy effective date to be considered for renewal.
As reminders:
To submit a risk with existing damage, contact the Customer Care Center at 888.685.1555. Inform the representative that the risk has existing damage and is related to securing coverage for a Gulfstream risk that is being cancelled. The representative will provide you with further instructions as these risks must be submitted unbound for review.
If after review, a Personal Lines Underwriter approves the application and the policy is issued, the agent must submit the following no later than 60 days after the policy’s effective date:
Personal Lines Underwriters may request an existing damage written disclaimer from the applicant.
When submitting a new-business risk into PolicyCenter, agents must follow the steps below to select the appropriate prior-carrier information:
For more details, log in to the Agents website and select:
Citizens provides agent communications online for historical purposes only, and the communications have not been updated to include any changes that may have been made after publication. Agents can find the latest information by reviewing the applicable underwriting manuals, and by logging in and accessing our FAQs, which are available from the top of any page on our website.